Isinxephezelo ngomonakalo wokulibala kwendiza

Kusukela ngo-2009, uma kwenzeka kubambezeleka ngendiza, wena njengomgibeli awusemi ume ulambatha. Ngempela, esahlulelweni seSturgeon, iNkantolo Yobulungiswa ye-European Union yandisa isibopho sezindiza sokukhokha isinxephezelo. Kusukela lapho, abagibeli bakwazile ukuhlomula ngokunxeshezelwa hhayi kuphela uma kukhanselwa, kepha futhi uma kwenzeka kubambezeleka izindiza. INkantolo inqume ukuthi kuzona zozimbili lezi zinkampani zezindiza zine- umugqa wamahora amathathu ukuphambuka kuhlelo lwangempela. Ingabe umugqa okukhulunywa ngawo udlulwa yindiza futhi uyafika lapho uya khona ngaphezulu kwamahora amathathu? Uma kunjalo, inkampani yezindiza kuzodingeka ikunxephezele ngomonakalo wokulibala.

Kodwa-ke, uma izindiza zingafakazela ukuthi akuyena obangela ukulibaziseka embuzweni, lapho-ke kufakazela ubukhona bokuthi izimo ezingavamile obekungenakugwenywa, akuphoqelekile ukuthi akhokhe isinxephezelo sokulinda isikhathi esingaphezu kwamahora amathathu. Uma ucabanga ngokusebenza ngokomthetho, izimo azivamile ukuba zibe zimbi. Lokhu kunjalo kuphela uma kuziwa:

  • isimo sezulu esibi kakhulu (njengesivunguvungu noma ukuqhuma kwentabamlilo engazelelwe)
  • izinhlekelele zemvelo
  • ubuphekula
  • izimo eziphuthumayo zezokwelapha
  • iziteleka ezingashiwongo (isib. ngabasebenzi besikhumulo sezindiza)

INkantolo Yezobulungiswa ayibheki ukukhubazeka kwezobuchwepheshe endizeni njengesimo esingathathwa njengesingejwayelekile. Ngokwenkantolo yaseDashi, iziteleka zabasebenzi bezindiza uqobo azibhekelelwa yilezi zimo. Ezimweni ezinjalo, wena njengomgibeli unelungelo lokuthola isinxephezelo.

Are you entitled to the compensation and are there no exceptional circumstances?

In that case, the airline must pay the compensation to you. Therefore, you do not have to agree to another possible alternative, such as a voucher, that the airline presents to you. Under certain circumstances, however, you are also entitled to care and/or accommodation and the airline must facilitate this.

Inani lesinxephezelo ngokuvamile lingasukela ku-125, - liye ku-600, - e-euro umgibeli ngamunye, kuya ngobude bendiza nobude bokulibala. Ngokubambezeleka kwezindiza ezimfushane kune-1500 km ungathembela ku-250, - isinxephezelo se-euro. Uma iphatha izindiza phakathi kuka-1500 no-3500 km, isinxephezelo sika-400, - i-euro singabhekwa njengonengqondo. Uma undiza ngaphezu kwe-3500 km, isinxephezelo sakho sokulibaziseka amahora angaphezu kwamathathu singaba ngu-600, - euro.

Ekugcineni, maqondana nesinxephezelo esisanda kuchazwa, kunesinye isimo esibalulekile kuwe njengomgibeli. Eqinisweni, unelungelo lokuthola isinxephezelo ngomonakalo wokulibala uma ukubambezeleka kwendiza yakho kungaphansi Umthethonqubo wase-Europe 261/2004. Lokhu kunjalo lapho indiza yakho isuka ezweni lase-EU noma lapho undizela ezweni elingaphakathi kwe-EU nenkampani yezindiza yaseYurophu.

Ngabe ubhekene nokubambezeleka kwendiza, uyafuna ukwazi ukuthi ngabe unelungelo lokuthola isinxephezelo ngomonakalo odalwe ukubambezeleka noma ngabe uhlose ukuthatha noma yini izinyathelo ngokumelene nendiza? Sicela uxhumane nabameli ku- Law & More. Abameli bethu abangochwepheshe emkhakheni wokulibala ukulimala futhi bazokujabulela ukukunikeza izeluleko.

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